It is 7.40pm and six chats are waiting. The one at the top has been open four minutes, so you type "yes still open till 10". It is true, it is fast, and it does not sound like your restaurant.
Smart Compose takes the line you already typed and offers you three versions of it, before anyone sees it. You pick one, or you keep your own.
This article shows you how to use it while you are answering a customer in Chats.
Before you start
You are signed in with an account that can reply to chats.
Your WhatsApp Business account is connected.
Rewrite a reply
Open a conversation in Chats and type your reply. Smart Compose works on what you have written, so the message comes first.
Select the wand in the message toolbar, or press Ctrl and the full stop key. On a Mac, press Cmd and the full stop key.
Wait a moment while it works. You will see Generating variations... until the versions are ready.
Move between the tones with the left and right arrow keys, or select a tone at the top of the panel.
Press Enter, or select the version you want, to put it into your message box.
Read it, change anything you want to change, then send it.
Note
Smart Compose puts the version into your message box. It never sends anything on its own, so the last word is always yours.
The three tones
Every rewrite comes back in the same three tones, so you learn where to look rather than reading all of them each time.
Professional gives you the careful version. Use it for a complaint, a quote, or anyone you have not spoken to before.
Casual gives you the warm version. Use it for a regular, or for a quick question at the end of a long day.
Grammar keeps your wording and fixes the writing. Use it when you liked what you wrote and want it tidied rather than rewritten.
The tones are always in that order, so after a week your hand goes to the right one without reading the labels.
Pro AI Tip
When a rewrite comes out well and you know you will need it again, use the copy button in the panel and save it as a Quick Response. The next customer who asks the same thing gets that answer in one keystroke, with no rewriting at all.
If nothing comes back
Smart Compose tells you what it needs rather than failing quietly.
Type a message first, then use Smart Compose to generate tone variations. The message box was empty. Write your reply, then open the panel.
Oops! Looks like there's not enough to work with. Try adding more context or a complete sentence. A few words is not enough to rewrite. Give it a full sentence and try again.
Neither of these changes your draft, so nothing is lost when you try again.
Related
Set up Instant Answers so the questions you answer every day get answered without you typing at all.
Respond to a chat alert from your AI assistant to handle the conversations your assistant passes to your team.