Artificial Intelligence

Save and reuse quick responses

Save the replies your team types every day, then send them with a slash and two keystrokes instead of writing them out again.

Respond to a chat alert from your AI assistant

When a question falls outside what your AI assistant knows, it passes the customer to your team. Here is how to pick up a chat alert and close it.

Set up Instant Answers

Teach your AI assistant to answer common customer questions instantly, in any language, using your own FAQs and policies as the guide.

Train a document so your AI assistant can use it

Uploading a document to Knowledge Hub is only half the job. Train it, and your AI assistant starts answering customers from what is inside it.

Turn what your assistant missed into an answer it knows

Every question your AI assistant could not answer is listed for you. Turn the ones worth answering into Instant Answers in about a minute.

Reply faster with Smart Compose

Smart Compose rewrites your reply in a different tone before you send it, so a rushed one-liner still sounds like your business.